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Frequently Asked Questions

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Frequency Asked Questions


In case you have a question the simplest way to have it answered is to complete our call back forms or call our claim team on 0800 61 27 703 so that the facts we give is specific to your exact question. There’s no charge for speaking to us and you are not obliged to pursue a claim, call us today and see if we can help.

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Can I transfer my claim to Mercury Legal?
Yes, is the short answer If you feel that the service you receive from your current solicitors does not meet your requirements we could request your case to be transferred free of charge to you. If we believe that we can move your case we will usually agree to pay your current lawyers their costs when we win your claim.
Will I need to go to Court?
Nearly all of the cases we take on settle without the need to go to Court. We can never promise that you will not have to go to Court since in the end much depends upon the Defendants behaviour and conduct but it is not likely. But if your claim does go to Court be assured we will be with you every step of the way and will show you through every stage of the process.
Do I have to attend a medical assessment?
While some claims do settle not needing a medical report, most of our clients have to go for a medical examination. This is nothing to worry about and is there to protect you to make sure that the compensation you get reflects the full extent of your injuries. We normally ensure that the assessment is as close to you as possible and you’ll get plenty of advanced notice.
How long will it take for the case to settle?
This really is often a very difficult question to answer since it greatly depends on the kind of claim and the circumstances. Some of our claims settle in just a few weeks while others could take significantly longer. When you contact us our solicitors will be able to give you a reasonably accurate time scale once we get some more information from you.
Will I have to cope with a lot of paperwork?

We try and keep all paperwork as low as possible. At the outset of your claim we’ll have to get a few documents signed but some of these can be done over email if you want or alternatively we are able to arrange someone from our claims team to see you at home and run through everything with you so you know exactly what is happening.

During the case we’re happy to accept additional information from you over the phone instead of expecting you to write us email.

Do I need to pay any fees?

On the 1st April 2013 the way personal injury cases are funded and taken care of changed because of the Legal Aid, Sentencing and Punishment of Offenders Act. The act radically altered the amount of legal fees that solicitors are able to recover from the losing party and greatly changed the ‘no win no fee’ structure that solicitors have used for many years to ensure victims of carelessness get their rightful damages.

In the new rules we will carry on and fight for the rights of those hurt of injured through no-fault of their own with no risk to yourself. The latest rules can be confusing and hard to grasp but be assured that when you contact us you’ll not have to pay any costs whatsoever in advance and even if your case is not successful through no fault of your own you’ll never be required to pay anything to anyone.

What will happen if I don’t have the Defendants details?

We often come across this. Our solicitors are experts in their area and more often than not they are able to track down the Defendant from the details you give them. The earlier you call us the better the prospect we have in tracing their details.

What are the time limits for bringing a claim?

Because of the conditions of the Limitation Act you must start legal proceedings inside 3 years of the injury occurring. Under very limited situations this time limit can be lengthened so even if you think you could be outside this time limit you should still call us to see if we can help. The three year guideline is particularly challenging in industrial disease cases typically the victim is not conscious of their condition until quite a few years after the employment ends, call us for free legal advice to make sure you don’t lose out on your rightful compensation.

Any other questions?

We know that you might have a number of other questions and that’s exactly why we are here. Complete our claim form today and find out if we can help you get the compensation you deserve.

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Claiming For An Accident


No Win, No Fee?

Mercury Legal Online operate on a strict no win, no fee basis. We never ask for anything up front and you do not have to pay anything, even if you don’t win your claim. If you have a question about a no win, no fee claim then speak we will be happy to help.